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Frequently Asked Questions

Frequently Asked Questions

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Exchanges & Returns

Orders & Shipping

Product Information

Studios

Payments

Exchanges & Returns

Orders & Shipping

Product Information

Studios

Payments

About our Studios

We have three beautiful studios located across Canada for customers to shop. Vancouver, Calgary and Toronto.
Not in one of our cities? Book a virtual fitting to find the perfect fit for you.

Do I need to book an appointment?

Appointments are required for bridal appointments, and highly recommended for bridesmaids groups. During appointments you’ll benefit from a private space for you and your group, a dedicated stylist to help bring your vision to life, and priority access to samples on the floor.

Appointments are also great for prom dress shopping.

What if I'm walking in?

Walk-ins are always welcome for our Bridesmaids Collection, our Social Occasions Collection and our White Collection. However, long white dresses are reserved for appointments only. Fitting rooms for walk-ins are subject to availability.

What if I'm not in one of your cities?

Not near one of our locations? We offer virtual appointments so you can find your perfect fit with one of our stylists.

 

Can I try the entire Bridesmaid Collection on in-studio?

Visiting the studio is an excellent way to experience the collection in person, explore the fabrics, and find the perfect fit.

Most of the 2025 Un-Bridesmaid Collection is available as try-on samples, so the exact colour and size you’re seeking may not be in stock. However, Stylists are able to place orders to ship directly your home. Some styles are in-stock and available to take home same day. Note that some items that are currently on sale online may not be availble in studio.

Appointments are highly recommended for bridesmaids groups.

Can I try the entire White Collection on in-studio?

Studios carry one to two sizes of each style of our bridal dresses, but final purchases will be shipped to the bride directly.

Bridal event dresses are available to try-on and take home from our studios, or can be shipped to the customer directly if not in-stock. Please note that dresses noted as Coming Soon or that are on Pre-Order may not be available in studio.

Note that some items that are currently on sale online may not be availble in studio.

 

Can I try the entire Social Occasions Collection on in-studio?

Most of our Social Occasions Collection will be available to shop in-studios. Items listed online as pre-order or on sale may not be avialable in-studio.

 

Still have questions?

We've got answers.

Mon - Fri: 8am - 4pm PST

Mon - Fri: 8am - 4pm PST

Still have questions? We've got answers.

Mon - Fri: 8am - 5pm PST

Mon - Fri: 8am - 5pm PST