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Holiday Orders: Place your order by December 12th for delivery before December 25th

Customer care associate - Vancouver

The Opportunity

As a member of the Park & Fifth Customer Care team, you will answer all customer inquiries via. email, phone, and chats in a timely and professional manner. You are responsible for providing an excellent customer experience while resolving customer inquiries and answering any questions clients might have. You will have superior product knowledge to aid in helping the customer find the perfect dress for their event.   You will be expected to think critically, be resourceful in your role and to make decisions you feel confident in while keeping the customer at top of mind.

 

Job Description

Customer Care:

  • Develop and manage strong customer relationships through outstanding and consistent customer experiences.

  • Help manage all customer care tickets; this includes organizing, assigning and answering tickets within a 24 – 48-hour window.

  • Assist in virtual fittings; this includes standard and bridal virtual fittings and ensuring needs of customers are met with superior product knowledge and answering any questions they might have.

  • Assist in the management of the Bridal Sample Rental Program - This includes conducting bridal sample virtual fittings, the movement and tracking of samples and the communication to the bridal sales specialist.- Will be first back up to the retail team during scheduled office days if needed.

Qualifications

  • Minimum of 2 years in a customer service environment.
  • Commitment to learn and grow in a fast-paced working environment.
  • Self-starters who can think critically, and manage their time effectively.
  • A passion and understanding of bridal industry.

The Schedule

Your schedule will involve a work week from Tuesday to Saturday 9am-5pm.

 

Please send applications to careers@parkandfifthco.com with the job heading in the subject line