Part-Time Floor Lead (Saturday & Sundays)

Park & Fifth is seeking a reliable, fashion forward, energetic, mature and ambitious individual to champion the role of weekend Floor Lead at our Vancouver, BC Flagship location.

This is a part time role for someone who is passionate about taking initiative, leading by example and working within a team environment.

You must be available to work weekends and have week day flexibility. As a Park & Fifth Stylist and Floor Lead your responsibilities will include:

 

Sales Growth, Strategies and Transaction Processing:

• Driving sales growth and meeting or exceeding established sales targets.
• Developing and implementing effective sales strategies to maximize revenue.
• Accurately and efficiently processing client transactions and assisting clients with navigating our digital platforms.

Customer Engagement and Service:

• Running studio appointments and assist walk-in clientele, expertly communicating product knowledge and detailed information about the P&F Social, Un-Bridesmaid, and Bridal Collections.
• Assisting customers in finding products, providing information about merchandise, and offering personalized styling advice.
• Handling customer inquiries, concerns, and complaints in a professional and courteous manner.
• Ensuring that the highest level of customer service is always maintained.
• Understanding clients’ preferences, needs, and buying behaviors to offer personalized recommendations.
• Building and maintaining strong, long-term relationships with clients.

Inventory Maintenance:

• Maintaining physical inventory, including receiving shipments for the studio, encompassing off-the-rack, made-to-order, and e-commerce fulfillments.
• Assisting in managing inventory levels, including receiving, organizing, and replenishing merchandise.
• Conducting regular stock checks and ensure accurate inventory records.
• Supporting in the execution of inventory counts, pullbacks, and destock as required.

Store Maintenance and Presentation:

• Support in maintaining the cleanliness, organization, and visual presentation of the store.
• Upholding the standards of product display, ensuring the right product is in the right place with the correct stock level.

Team Collaboration and Leadership:

• Executing team touch bases and lead the store in the absence of management, focusing on creating a supportive atmosphere and ensuring everyone is heard.
• Clarifying any procedural questions from team members and escalate when needed.
• In the absence of management communicating shifts in priorities based on store traffic and inventory levels.
• Supporting in the training and onboarding of new team members.

Communication and Reporting:

• Communicating customer feedback and recurring issues to store leadership.
• Ensuring associates follow store policies, operational procedures, and brand standards and escalate when needed.
• Documenting and reporting any maintenance issues, security concerns, or system malfunctions.
• Notifying management of supply shortages or damages.
• Reporting on tardiness, callouts, or behavioral concerns that affect the store’s workflow.
• Sharing customer preferences, complaints, and common product questions.

Key Holder:

• Ability to conduct opening and closing responsibilities, open and close the store using the key provided and secure the alarm system enabling it and disabling it when necessary.

Physical Requirements:

• Ability to stand for long periods and lift up to 30 pounds.

Park & Fifth Sales Associates have:

• Proven experience as a high-level sales person in the clothing or fashion industry.
• Strong understanding of current fashion trends and clothing brands.
• Excellent interpersonal and communication skills.
• Results-driven mindset with a track record of meeting or exceeding sales targets.
• Leadership and team collaboration abilities.
• Knowledge of visual merchandising principles.
• Exceptional customer service skills.
• Basic computer skills and the ability to use a point-of-sale system.
• A willingness to learn.
• The mindset to adjust quickly to changing priorities and conditions.
• A positive attitude.

If this sounds like a fit for you, we’d love to hear from you! Please send your resume and a brief introduction to careers@parkandfifthco.com.