We offer $10 CAD flat rate shipping fee for all standard Canadian orders.

We offer $10 USD flat rate shipping fee for all standard US orders.

International shipping fees vary depending on country and will be calculated at checkout.

We offer $10 returns for all North American orders.

In the case of a return, both the original shipping fee and a $10 return fee are deducted from the refund total.

While we would love to be able to offer free shipping/returns, this is not something we are able to offer at this time. With the rising cost of shipping, we are doing our very best to offer you the most cost effective and efficient shipping options available. We appreciate your understanding.

International - Customers outside of Canada and the United States may face additional duties and taxes, which are dependant on the country and the responsibility of the customer.

United States - Orders over $800 USD may be subject to additional duties and taxes which are the responsibility of the customer. Please see your local customs office for more information.

Canada - Customers within Canada will not be charged duties and taxes.

Park & Fifth is happy to offer shipping around the globe. Once an order is placed, all in-stock orders will be processed and shipped within 3 business days. Standard international shipping prices and timelines vary depending on your country.

As duties and taxes vary by country, we are unable to offer a price estimate. You will be responsible for all duties, taxes, and customs charges that come with your online order.

If your order has already been processed, we are unable to make changes or cancel your order.

If you are unhappy with your purchase, regular priced in-stock items are eligible for a full refund within 14 days of the shipping date, and up to 21 days for store credit. Sale items are eligible for store credit only, within 14 days of the shipping date. If you can return your purchase in person within our return policy window, we will happily exchange the item for you. Please see our exchange and return policy here.

P&F cannot redirect packages that have been processed and shipped. Please ensure the information you have entered in your order is correct, including your shipping address. We are not responsible for packages that have been redirected or lost due to the customer input of incorrect information.

Any packages that are returned to sender due to address errors made by a customer will be refunded with all fees related to the return deducted from the total. Otherwise, the customer is responsible for an additional shipping fee to have the package re-shipped to the correct address.

Couriers can sometimes mark items delivered prematurely, and they will likely show up by the end of the day.

If the package is lost or misdelivered by the courier, we will begin a claims process with the courier responsible for the delivery. Please note, claims can take up to 14 business days to resolve. If your order is urgent, we invite you to place a new order as we wait for the claim process to be completed.

If you are unable to collect a package that has been shipped to you, please make arrangements to have the item picked up by a friend or family member. Once the item is delivered to the correct address the package is your responsibility.

Certain styles and sizes are available for pre-order on our website. Pre-order simply means that the item is still in production and not available and/or in-stock yet; however, purchasing an item on pre-order allows you to secure your desired item ahead of time.

Pre-orders are estimated to ship within 3 business days of the date stated on the product page at the time of purchase. All orders that contain an in-stock item and a pre-order item will ship together once the pre-order item is available. If you would like your in-stock item(s) to be shipped out first, please place a separate order. If you’ve already placed your order, please reach out to our customer care team to arrange for shipping of the in-stock item - note that separating orders will incur an additional shipping charge.

Please note, that the pre-order date offered is an estimate only and can be subject to delays within the production process. We cannot make any promises as to if the item will be finished ahead of the date given; however, all pre-orders are prioritized once the goods are available to ship.

Items that are currently online for pre-order are not available in stores. If an item sells out on pre-order, it may not arrive in stores.