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Frequently Asked Questions

Frequently Asked Questions

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Exchanges & Returns

Orders & Shipping

Product Information

About our Collections

Payments

Exchanges & Returns

Orders & Shipping

Product Information

About our Collections

Payments

Product Information

Sizing

The majority of our collection is available in XXS - XXL, some styles are available up to 3X. Below is our standard size chart for our newest styles. However we recommend checking the size chart on the product page of the dress you’re interested in as there are some styles that have specific sizing. Please note, recommended sizing does not take into account personal fit preference.

How To Measure Yourself

Using a flexible measuring tape:

  1. Measure around the fullest part of your chest

  2. Measure around the smallest part of your waistline

  3. Measure around the fullest part of your bottom

Once you have these measurements, please refer to our Body Measurements Size Chart to determine your recommended best fit.

 

If you are unsure how to measure yourself you can book a Virtual Fitting with one of our Customer Care team members - all you need is a flexible measuring tape! This way, we can walk you through taking your measurements to recommend the best style/fit for your body type.

Caring for your Dress

Taking good care of your clothes means not having to replace them as often. We encourage our customers to purchase high quality items so that they can live in their wardrobe for longer than one season or event.

The below are our standard care tips, but please reference the product page of your dress or the tag for specific wash instructions.

 

  • Wash only when dirty. This is going to keep both your clothing and the planet happy

  • Many of our dresses are machine washable (on gentle), but check the tag on your dress or the product page for specific wash instructions

  • Hang/lay flat to dry

  • Don't be discouraged by stains, many can be removed! For example, baby powder is a great way to absorb oil stains, for all other stains try colourless dish soap

Caring for the Planet

When washing polyester items, use a Guppyfriend or Cora Ball to trap and properly dispose of microfibres that would otherwise end up in the ocean.

Product Guarantee

Park & Fifth was founded on principles of quality and the longevity of our products and materials. Please let us know if you have any concerns or issues regarding your P&F item.

We have created the P&F Imperfect Collection to ensure that our environmental initiatives are consistent with our values and product quality. While we would love to offer this guarantee on all of our items, we offer the right to discretion when it involves our Imperfect Collection as well as our Pre-Loved Collection.

Contact us in order for us to help you resolve the issue.

Please note, our team can accept items back under this guarantee at their own discretion and items that have been overused may not be accepted.

Swatches

We are happy to offer a maximum of 6 swatches free of charge. Please contact us with the colour(s) and fabric(s) you would like to see, along with your full mailing address for the envelope!

Please note that we send these via snail mail, so we do not receive tracking information and they can take up to 10 days to arrive.

Still have questions? We've got answers.

Mon - Fri: 8am - 5pm PST

Mon - Fri: 8am - 5pm PST

Still have questions?

We've got answers.

Mon - Fri: 8am - 5pm PST

Mon - Fri: 8am - 4pm PST