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FAQ

FAQ

DOES PARK & FIFTH TAKE CUSTOM ORDERS?

We strive to be able to offer most pieces from our collection in the size and colour that suits you most. When your coveted piece is not currently in stock, we work with our local manufacturing team for a Made-to-Order process, allowing select style, colour, and length (midi or long) customizations to be fulfilled. Please allow up to 90 days to have your custom order ready (see below for rush fees and timelines).

CAN I RETURN MY ORDER IF IT'S NOT QUITE RIGHT?

For In-Stock orders:

Regular - Priced Merchandise

Within 14 days of the shipping date you can exchange or return your item to the original method of payment. 

* After 14 days we will no longer accept returns or exchanges.

Sale Merchandise

* Within 14 days of the shipping date you can exchange your item or return for store credit. Sorry, no refund for sale or discounted items.

Return & Exchange Detail

For all returns or exchanges we accept items in new condition with original tags attached. There is no restocking fee but shipping is the responsibility of the client. The return and exchange policy is for in-stock items only and does not apply for made-to-order items. 

If you would like to exchange something for a different size or colour, please return the original item(s) and place a new order. 

Online returns and exchanges

Online returns and exchanges must be approved by our customer care team. Please address all return inquiries to ecomm@parkandfifthco.com within the exchange/return period of 14 days. 

* If a customer fails to contact customer care before shipping their item(s), the customer is required to pay for the shipping cost associated with having the merchandise sent back to them. 

Would rather return or exchange in store? No problem, we will accept returns/exchanges at your nearest Park & Fifth location within the 14 day return/exchange period. 

Made-to-order 

If ordering our made-to-order items, we accept returns for store credit only through a customer service representative (ecomm@parkandfifthco.com). Please note this is our return policy for e-commerce made-to-order items. For in-store purchases after sample try-ons and measurements we do not accept returns for store credit.

Love the product but fit doesn‘t seem quite right? Let’s jump on a phone call or a virtual appointment via Facetime/Skype and see if we can help adjust the straps, waistband, or just simply advise on alterations.

W: Virtual Fittings
T: (604.910.4349)

HOW DO I CHOOSE MY SIZE?

Please be careful to read our size chart before ordering.  The waistband/low rib measurement is especially important, as most of our pieces are fitted at the high waist/low ribcage area. If you're in between sizes, we strongly suggest that you take the upper size as it is always better for alterations.

DOES PARK & FIFTH OFFER A RUSH FEE IF I NEED MY DRESS IN LESS THAN 90 DAYS?

During high production season (February to June) we do not offer a rush fee. 

During off season (July to January) we offer the following. 

* 8 week rush fee for $25 per dress

* 6 week rush fee for $40 per dress

* 4 week rush fee for $50 per dress

If you would like to order with a rush fee or if you need a dress in a different time frame than the above rush options please email ecomm@parkandfifthco.com to process the rush fee or for alternative rush solutions, as we are happy to work with you and your desired timeline.

I WANT TO ORDER MY BRIDESMAID DRESS FROM YOUR MADE TO ORDER SECTION, WHAT ARE MY NEXT STEPS?

We're happy to send colour swatches out to you to ensure that the shade we offer fits your palette. We have also introduced a virtual measuring appointment option to recommend sizes (and styles for your body type) and ensure that your custom order is sized correctly!  You will need a measuring tape, fitted clothing, and the Facetime or Skype application for the virtual fitting.

PRODUCT GUARANTEE

Park & Fifth was founded on principles of quality and longevity of our products and materials. Please let us know if you have any concerns or issues regarding your P&F item, as we are happy to fix  or replace items that has not lived up to these principles free of charge for the customer.

If you receive a product that is faulty or defective, we will repair or replace the item within within a discussed window of time that works for your timeline. In this case please contact ecomm@parkandfifthco.com for immediate handling of the issue.