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FAQ

Shipping

Fees

We offer $10 CAD flat rate shipping fee for all Canadian orders.

We offer $10 USD flat rate shipping fee for all US orders.

We offer $10 returns for all North American orders.

Both the $10 return and original shipping fee are deducted from the refund

If you have any questions or concerns regarding this please feel free to reach out to our customer care team: customercare@parkandfifthco.com

Do you offer free shipping/returns?

While we would love to be able to offer free shipping/returns, this is not something we are able to offer at this time. With the rising cost of shipping, we are doing our very best to offer you the most cost effective and efficient shipping options available. We appreciate your understanding.

What couriers do you use? 

We use a third party logistics partner called Wizmo. Wizmo processes our orders and passes them off to Canada Post, FlashBox, or Purolator for all domestic deliveries.

Wizmo passes international packages off to USPS for delivery.

Will I have to pay duties/taxes for my order?

International - Customers outside of Canada (including the US) may face additional duties and taxes, which are the responsibility of the customer.

United States - Customers may face additional duties and taxes if orders exceed $800 USD. This is the responsibility of the customer; however, our goods are manufactured within Canada so there should be no additional fees within this threshold. Please see your local customs office for more information.

Customers within Canada will not be charged additional duties and taxes.

I don’t live in Canada or the United States, can I still order from Park & Fifth?

Absolutely! Park & Fifth is happy to offer shipping around the globe. Once an order is placed, all in-stock orders will be processed and shipped within 3 business days. Standard international shipping timelines vary depending on your country.

As duties and taxes vary by country, we are unable to offer a price estimate. You will be responsible for all duties, taxes, and customs charges that come with your online order.

If I place my order today, how long will it take to reach me?

All in-stock orders will be processed and shipped within 3 business days of the order being placed.

Standard shipping timelines are 2-10 business days. We have express shipping options available if needed!

Certain styles and sizes are only available for pre-order on our website and in-studio. Pre-orders allow you to secure your desired item ahead of time and will ship within the window stated on each product page (not the standard 3 business days).

Please note, any orders containing an in-stock item and a pre-order item will be shipped together when the pre-order item is available.

I need to change/cancel my order - am I able to do this?

Unfortunately, if your order has already been processed, we are unable to make changes or cancel your order.

If you are unhappy with your purchase, regular priced in-stock items are eligible for a full refund within 14 days of the shipping date, and up to 21 days for store credit. Sale items are eligible for store credit only, within 14 days of the shipping date. If you can return your purchase in person within our return policy window, we will happily exchange the item for you.

Please note, P&F cannot redirect packages that have been processed and shipped. Please ensure the information you have entered in your order is correct, this includes your shipping address. We are not responsible for packages that have been redirected or lost due to the customer input of incorrect information.

If you have any questions or concerns regarding this please feel free to reach out to our customer care team: customercare@parkandfifthco.com

I accidentally typed in my address incorrectly - what happens now?

P&F cannot redirect packages that have been processed and shipped. Any packages that are returned to sender due to address errors made by a customer will be refunded with all fees related to the return deducted from the total if the item(s) is eligible for return. Otherwise, the customer is responsible for an additional shipping fee to have the package re-shipped to the correct address.

What do I do if my tracking says my order has been delivered and I have not received my package?

We are sorry to hear that your package has not been delivered yet! Sometimes, couriers can mark items delivered prematurely, and they will likely show up by the end of the day.

If the package is lost or was misplaced by the courier, we will begin a claims process with the courier responsible for the delivery. Please note, claims can take up to 14 business days to resolve.

Please reach out to customercare@parkandfifthco.com to initiate this process.

I will not be home at the time of delivery, is this a problem?

If you are unable to collect a package that has been shipped to you, please make arrangements to have the item picked up by a friend or family member, once the item is delivered to the correct address the package is your responsibility.

If you have any questions or concerns regarding this please feel free to reach out to our customer care team: customercare@parkandfifthco.com.

Returns

Holiday Return Policy

 Online Purchases:

In-stock Full Priced items

Orders placed between December 1st - December 24th will have an extended return window. All returns must be initiated and dropped in the mail by January 14th for a refund onto original payment method.

In-stock Sale Items

Orders placed between December 1st - December 24th will have an extended return window. All returns must be initiated and dropped in the mail by January 14th for store credit via e-gift card.

In Store Purchases:

In-stock Full Priced items

Orders/purchases made in store between December 1st - December 24th will have an extended return window. All returns must be either initiated online to mail back by January 14th, or, brought into a store location by January 14th to receive a refund onto the original payment method.

In-stock Sale Items

All sale items purchased in store are a final sale, no exceptions.

 

See Return & Exchange conditions.

Are returns free?

We offer $10 returns for all North American orders - this fee, as well as the original shipping fee is deducted from the refund.

While we would love to be able to offer free shipping/returns, it is not something that we are able to offer at this time. With the rising cost of shipping, we are doing our very best to offer you the most cost effective and efficient options available. We appreciate your understanding.

Initiate a Return

Canadian & US Customers - Please follow the link below to start your return

International Customers - returns outside of North America are the daily DHL rate, please inquire with our customer care team for pricing: customercare@parkandfifthco.com  

Customers outside of Canada may face additional duties and taxes, which are the responsibility of the customer and are non-refundable. Please visit your local customs office for more information.

I would like to exchange my order, how can I do this?

Unfortunately, we are not able to process direct exchanges on online orders, so feel free to reorder the desired size or style and return the original package back for a refund or credit within our return window.

Can I return studio purchases by mail? 

If your purchase was made at one of our studio locations, it can be mailed back to our distribution center for a return if a credit card is used. Studio purchases cannot be returned online if debit/interact was the form of payment. These will be returned to sender upon arrival at the expense of the customer.

 

Pre-Order Items

Certain styles and sizes are available for pre-order on our website. Pre-order simply means that the item is still in production and not available and/or in-stock yet; however, purchasing an item on pre-order allows you to secure your desired item ahead of time.

Pre-orders are estimated to ship within 3 business days of the date stated on the product page at the time of purchase. All orders that contain an in-stock item and a pre-order item will ship together once the pre-order item is available. If you would like your in-stock item(s) to be shipped out first, please contact our customer care team at customercare@parkandfifthco.com to be invoiced for an additional shipping fee.

Please note, that the pre-order date offered is an estimate only and can be subject to delays within the production process. We cannot make any promises as to if the item will be finished ahead of the date given; however, all pre-orders are prioritized once the goods are available to ship.

Items that are currently online for pre-order are not available in stores. If an item sells out on pre-order, it may not arrive in stores

Coming Soon Items

What does coming soon mean? 

Certain styles and sizes are "coming soon" on our website. Coming soon simply means that the item does not yet have a set production date and is not available and/or in stock yet; however, we highly recommend popping on the "notify me when available list" to be the first to know when the pre-order date becomes available.

Coming soon items do not yet have an estimated ship date, and will not be available in stores to try on and/or purchase.

Can I have a virtual fitting for a coming soon item?

Yes! We absolutely can help you find the perfect fit on a coming soon item. Please book an appointment here.

Swatches

We are happy to offer a maximum of 6 swatches free of charge. Please email customercare@parkandfifthco.com with the colour(s) and fabric(s) you would like to see, along with your full mailing address for the envelope!

Please note that we send these via snail mail, so we do not receive tracking information and they can take up to 10 days to arrive.

Un-Bridesmaid Collection

How early in advance should I order my bridesmaid dress?

Most of our Un-Bridesmaid Collection is off the rack and available to order with no lead time! We do have items in certain colours and sizes that are currently being restocked and are only available via pre-order or coming soon, which means that the item has not been made yet and is still in production!

Many of the Un-Bridesmaid Collection styles will carry over from season to season, sometimes with minor tweaks and new colours but they are not a guarantee. If you and your group are set on a particular style and colour that is available now in the sizes you need, we encourage you to order your bridesmaid dresses as soon as possible to avoid potential sellouts!

The dress I need is out-of-stock, how often do you restock your dresses?

At Park & Fifth we try to keep things as fresh and relevant as possible.

Many of the Un-Bridesmaid Collection styles will carry over from season to season, sometimes with minor tweaks and new colours but they are not a guarantee. We encourage you to order your bridesmaid dresses as soon as possible to avoid potential sellouts.

Social Occasion styles tend to be more limited as we custom design our fabrics and order specifically to lower our overall quantities, this helps us eliminate end of roll waste. To continue this strategy, we also source many of our fabrics ethically in LA resulting in limited edition prints that sellout quickly and may not make it into the next season.

Please sign up for "back in stock" notifications when available, to be the first to know when/if your dress is back in stock.

If you are curious about any particular style please reach out to our customer care team and we will happily guide you through the collection! customercare@parkandfifthco.com

Do you offer custom dresses/orders?

Unfortunately, we do not offer custom dresses/orders - just what is available on our website! We do have new styles frequently available, so feel free to inquire if you are in need of anything specific and we will do our best to help you!

What is the difference between our fabrics?

Crepe: Crafted to elevate your wardrobe, our crepe fabric boasts a gentle drape and a matte finish that radiates understated luxury. Versatile and seasonless, this fabric's fluidity complements your curves, making it the perfect choice for many occasions.
 
Satin: Our satin fabric is tailored in sleek, contemporary styles that are the perfect blend of style and comfort. This fabric is designed for movement, naturally smoothing and keeping you at ease throughout any event.
 
Georgette: Explore the easy elegance of our georgette fabric—perfect for mismatched bridesmaid palettes. This fabric is lightweight and airy and has versatile appeal. Our georgette effortlessly adapts to various styles, making coordination a breeze.

White Collection

About our White Collection

Park & Fifth is proud to offer beautiful bridal dresses at a fair price. Our bridal dresses are made locally in Vancouver, BC and are available off-the-rack! Our collection is not customizable, the items will come exactly as you see them on our website.

Is the White Collection available in studio for try-on?

Yes! Each studio will have samples of the available styles for you to try on during your bridal appointment. For more specific questions on styles and sample sizes available, please contact your local studio.

What is the size range of your bridal dresses?

The majority of our collection is available in XXS - 3X. Please find a size chart on each product page, which we recommend referencing before placing your order.

If you are unsure how to measure yourself, you can refer to our online guide or book a Virtual Fitting with one of our team members - all you need is a flexible measuring tape!

You’re always welcome to send our customer care team an email for further assistance - customercare@parkandfifthco.com

How long will my bridal dress take to arrive once I place my order?

All of our bridal dresses are off the rack! Please refer to the pre-order timeline on the product page for each individual dress. Bridal dresses that are currently in stock will ship within 3 business days.  

Are customizations available?

Our collection is not customizable, the dresses will come exactly as you see them on our website. We are excited to offer Bridal Accessories to add a little something special to your bridal look.

Will bridal dresses be restocked once they sell out?

We make our Bridal Dresses in small batches and we can’t guarantee that our Bridal Dresses will be restocked immediately after selling out. We encourage you to purchase the dress you love right away to avoid any sell outs!

You’re always welcome to pop on our “notify me when available” list in case of any returns and to be the first to know if a new pre-order date becomes available!

Do you offer in-house alterations?

We do not; however, our studios and customer care team are happy to recommend tailors in Toronto, Calgary and Vancouver for you!

Can I purchase extra fabric for my bridal dress?

We do not sell our fabric as we only purchase enough to make our dresses!

Do you still offer a Bridal Sample Program?

With our Bridal Collection being off-the-rack, there is no need to send out samples! You can simply order the style(s) that you love directly off of our website, and do a try on in the comfort of your own home.

If you do choose to order from our Bridal Collection, be sure to handle these dresses with care. Be extra mindful of makeup, body products, and debris including pet hair, dirt, and other foreign fibers when trying on. In-stock bridal dresses must be returned in perfect condition to be eligible for a refund.

We would still love to connect with you and offer support during your try on if you have any specific questions for us. Feel free to book a virtual fitting appointment, as we would be happy to answer any questions you may have on the spot.

We look forward to connecting with you!

 

Sizing

As of June 2023, we have begun updating our sizing to better reflect industry standards, allowing you to compare and select your size with greater ease and confidence. With this change, we aim to create a more seamless and shoppable experience for all customers. We will also be making pattern changes to help better fit bodies wearing updated sizes 1X-3X. For example, a higher back or slightly lower leg slit exclusive to these sizes. Please see our new size chart below and compare with our old size chart to determine your best fit. For example, if you are measuring a 52" bust, your new size would be a 3X instead of the former 7XL. This will be a gradual update, so please ensure to check the size chart on each product page to determine which size grading applies.  

 

Updated Size Chart:

 

XXS

(00)

XS

(0)

S

(4)

M

(8)

L

(10)

XL

(12/

14)

XXL

(14/

16)

1X

(18)

2X

(22)

3X

(24)

Bust 30.5 32.5 34.5 36.5 38.5 41 43.5

46.5

49.5

52.5

Waist 23.5 25.5 27.5 29.5 31.5 34 36.5 39.5 42.5 45.5
Hip 33 37 39 41 43 45.5 48 51 54 57

 

Old Size Chart:

 

XXS

(00)

XS

(0)

S

(2-4)

M

(6-8)

L

(10)

XL

(12)

XXL

(14)

3XL

(16)

4XL

(18)

5XL

(20)

6XL

(22)

7XL

(24)

Bust 30.5 32.5 34.5 36.5 38.5 40.5 42.5

44.5

46.5

48.5

50.5

52.5

Waist 23.5 25.5 27.5 29.5 31.5 33.5 35.5 37.5 39.5 41.5 43.5 45.5
Hip 33 35 37 39 41 43 45 47 49 51 53 55

If you are unsure how to measure yourself you can book a Virtual Fitting with one of our Customer Care team members - all you need is a flexible measuring tape! This way, we can walk you through taking your measurements to recommend the best style/fit for your body type. Please note, recommended sizing does not take into account personal fit preference. You can also refer to our Measurement Guide which is on each product.

We genuinely value your feedback, and your experience matters to us. If you have any questions or need assistance with finding your perfect fit, our dedicated Customer Care team is always ready to help: customercare@parkandfifthco.com

Product Guarantee

Park & Fifth was founded on principles of quality and the longevity of our products and materials. Please let us know if you have any concerns or issues regarding your P&F item.

We have created the P&F Imperfect Collection to ensure that our environmental initiatives are consistent with our values and product quality. While we would love to offer this guarantee on all of our items, we offer the right to discretion when it involves our Imperfect Collection as well as our Pre-Loved Collection.

Contact customercare@parkandfifthco.com in order for us to help you resolve the issue.

Please note, our team can accept items back under this guarantee at their own discretion and items that have been overused may not be accepted.

P&F Preloved Pilot Program

As a minimal waste company, we pride ourselves on ensuring all our dresses see the light of day for more than one event. At this time the program is available at our Vancouver, Toronto, and Calgary studios.

To participate in the program, simply bring in your used Park & Fifth Bridesmaid, Social Occasion, or Elopement Dress, and receive up to a $40 discount code depending on the style and condition of the item. This discount code is redeemable on purchases from our Un-Bridesmaid Collection™, Social Occasion Collection, or White Collection

If the dress is damaged or not in saleable condition, we will still accept the dress for a $10 discount code and recycle it on your behalf!

Receive an additional $5 off of any Park & Fifth Preloved dress when you use your Park & Fifth Preloved discount code.

Thank you again for helping us maintain a world in which we, as consumers, consider preloved items as well as purchasing items that are high quality and can last for many years to come.

Sezzle

Sezzle enables users to split their entire order into 4 interest-free payments over 6 weeks. No fees if they pay on time with zero impact to their credit

Learn more about how Sezzle works HERE

 

Please note: To complete check-out online, please select CAD as the website currency.