FAQ
FAQ
CAN I RETURN MY ORDER IF IT'S NOT QUITE RIGHT?
For In-Stock Orders:
For all returns or exchanges we accept items in new condition, with original tags attached, within the return period. There is no restocking fee, but return shipping is the responsibility of the client. The return and exchange policy is for in-stock items only and does not apply for made-to-order items.
If you would like to exchange something for a different size or colour, please return the original item(s) and place a new order.
Regular Priced Merchandise
* Within 14 days of the shipping date you can exchange or return your item to the original method of payment.
* After 14 days we will no longer accept returns or exchanges.
Sale Merchandise
* Within 14 days of the shipping date you can exchange your item or return for store credit. Sorry, no refund for sale or discounted items.
Online Returns and Exchanges
Online returns and exchanges must be approved by our customer care team. Please address all return inquiries to ecomm@parkandfifthco.com within the exchange/return period of 14 days.
* If a customer fails to contact customer care before shipping their item(s), the customer will be required to pay for the shipping costs associated with having the merchandise returned back to them.
US and International Returns
US and international returns must be cleared by our customer care team. Please address all return inquiries to ecomm@parkandfifthco.com within the exchange/return period of 14 days.
**** US return packages must be labelled and sent as a return package, and not regular mail****
Would rather return or exchange in store? No problem, we will accept returns/exchanges at your nearest Park & Fifth location within the 14 day return/exchange period.
For Made-to-Order items:
For online orders of made-to-order items, we accept returns for store credit only, through a customer service representative (ecomm@parkandfifthco.com).
For made-to-order items ordered in-studio we do not accept returns.
Love the product but fit doesn‘t seem quite right? Let’s jump on a phone call or a virtual appointment via Facetime/Skype and see if we can help adjust the straps, waistband, or just simply advise on alterations.
W: Virtual Fittings
T: (604.910.4349)
HOW DO I CHOOSE MY SIZE?
Please refer to the size chart of your chosen dress before ordering. The waistband/low rib measurement is especially important, as most of our pieces are fitted at the high waist/low ribcage area.
Still need help choosing a size? Book a virtual fitting with us and a customer representative will help you choose the best size for you!
DOES PARK & FIFTH TAKE CUSTOM ORDERS?
At this time we do not offer custom orders, however we do offer a small collection of made-to-order pieces that can be customized in your fabric of choice. Please allow up to 90 days to have your made-to-order items produced (see below for rush fees and timelines). The majority of our collection is in-stock, however if something is out of stock there may be an option to backorder (please inquire).
I WANT TO ORDER MY BRIDESMAID DRESS FROM YOUR MADE TO ORDER SECTION, WHAT ARE MY NEXT STEPS?
We're happy to send colour swatches out to you to ensure that the shade we offer fits your palette. We have also introduced a virtual measuring appointment option to recommend sizes (and styles for your body type) and ensure that your custom order is sized correctly! You will need a measuring tape, fitted clothing, and the Facetime or Skype application for the virtual fitting.
DOES PARK & FIFTH OFFER A RUSH FEE IF I NEED MY DRESS IN LESS THAN 90 DAYS?
We currently offer the following rush fees:
* 8 week rush fee for $25 per dress
* 6 week rush fee for $40 per dress
* 4 week rush fee for $50 per dress
If you would like to order with a rush fee or if you need a dress in a different time frame than the above rush options please email ecomm@parkandfifthco.com to process the rush fee or for alternative rush solutions, as we are happy to work with you and your desired timeline.
PRODUCT GUARANTEE
Park & Fifth was founded on principles of quality and longevity of our products and materials. Please let us know if you have any concerns or issues regarding your P&F item, as we are happy to fix or replace items that has not lived up to these principles free of charge for the customer.
If you receive a product that is faulty or defective, we will repair or replace the item within a discussed window of time that works for your timeline. In this case please contact ecomm@parkandfifthco.com for immediate handling of the issue.