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FAQ

Shipping Policies

*Please note: Due to COVID-19, all carriers are seeing delays in shipping, we are not able to promise delivery dates at this time*

Park & Fifth is happy to offer shipping around the globe!

We offer DHL Express delivery for all US and international orders.

We offer $12 returns for all US customers, return labels are included in your original package.  US orders sent back by an unauthorized carrier will incur processing fees.

Returns outside of North America are the daily DHL rate, please inquire with our customer care team for pricing: customercare@parkandfifthco.com  

Customers within North America will not be charged additional duties and taxes. Customers outside of North America may face additional duties and taxes, which are the responsibility of the customer. 

We offer standard tracked shipping as well as expedited and priority tracked shipping via Canada Post for domestic orders.

We offer $10 returns within Canada, you can generate a return label on our website.

All in-stock orders will ship within 3 business days of the order being placed.

Please note P&F cannot change or redirect packages that have been processed or shipped, this includes order cancellations.

Any packages that are returned to sender due to address errors made by a customer will be refunded with all fees related to the return deducted from the total.

If you are unable to collect a package that has been shipped to you, please make arrangements to have the item picked up by a friend or family member, once the item is delivered to the correct address the package is your responsibility.  If you have any questions or concerns regarding this please feel free to reach out to our customer care team: customercare@parkandfifthco.com

All "In-Studio Pick Ups" must be picked up within 14 days of your pick up notification.  They will then be considered a final sale.

 

Returns Policy

See Returns Policy  page for instructions on how to initiate your return

In-Stock Items:

Regular priced in-stock items are eligible for a full refund within 14 days of shipping date.

Sale items are eligible for a store credit within 14 days of shipping date. If you are able to return in person we will happily exchange the item for you.

In-store purchases can not be returned via mail for a full refund, we do not keep credit card information of file for in studio purchases.

Made-to-Order Items:

Items purchased under our made-to-order program are a final sale, unless purchased online.  Online purchases can returned for a store credit.

Please contact a customer service representative in order to proceed with an exchange or credit:  customercare@parkandfifthco.com

Love the product but fit doesn't seem quite right? Let’s jump on a phone call or a Virtual Fitting.  Sometimes the simplest adjustment will make all the difference!

Sale Items

All in studio sale merchandise is final sale, no exceptions.

Sale items purchased online can be returned for a store credit within 14 days of the shipping date.  This credit can be used for an exchange or towards a future purchase in studio or online.

Price Adjustments

We will happily adjust prices within 14 days of the purchase of your item, this dos not include any final sale items.

 

How do I choose my size?

Each style has a size chart which we recommend referencing before ordering.  If you are unsure how to measure yourself you can refer to our online guide or book a Virtual Fitting with one of our team members - all you need is a flexible measuring tape!

 

Does P&F make custom dresses?

We do not do custom orders, we only offer the items shown on our website.

 

Does P&F restock styles?

At Park & Fifth we try to keep things as fresh and relevant as possible.

Many of the Un-Bridesmaid Collection™ styles will carry over from season to season, sometimes with minor tweaks and new colours but they are not a guarantee.  We encourage you to order your bridesmaid dresses as soon as possible to avoid potential sellouts.

Social Occasion styles tend to be more limited as we source many of our fabrics ethically in LA resulting in limited edition prints that cannot be re-ordered. 

If you are curious about any particular style please reach out to our customer care team and we will happily guide you through the collection:  customercare@parkandfifthco.com

 

How does the P&F Bridal Collection work?

Park & Fifth is proud to offer beautiful bridal dresses at a fair price.  We offer slight customizations as well as a mix and match program which we are happy to walk you through. 

As all of our Bridal dresses are made to order and made special for you - they are a final sale.  These dresses take 120 days from the date of purchase.  If you need your dress in shorter time frame we do offer rushes, please contact our customer care team for details and fees: customercare@parkandfifthco.com

You can also book a Virtual Fitting if you would like to speak to us further about your wedding dress!

Does P&F offer rush options if I need a dress from the Curve or Maternity collection in less than 90 days?

We currently offer the following rush fees: 

* 8 week rush fee for $55 per dress

* 6 week rush fee for $70 per dress

* 4 week rush fee for $80 per dress

All rush fees include 1-3 day priority shipping and require a 2 week buffer between the date of completion and the date the dress is required by the customer.

If you would like to place a rush on your Made-to-Order dress, please contact customercare@parkandfifthco.com

 

Product Guarantee

Park & Fifth was founded on principles of quality and the longevity of our products and materials. Please let us know if you have any concerns or issues regarding your P&F item, as we are happy to fix or replace items that has not lived up to these principles free of charge.

If you receive a product that is faulty or defective, we will repair or replace the item as needed in a timely manner. In this case please contact customercare@parkandfifthco.com in order for us to help you resolve the issue.

 

COVID-19 Information

A Thank-You, From Us to You

Thank you for the continued support of our small and growing business.  Without amazing, loyal customers like all of you, we would not be able to get through this tough time. 

Please know that we appreciate everyone we speak with and we recognize what a difficult time this is.  Knowing that we will be a part of your big day or a special event brings happiness to our team.

Sending love and wellness to you all,

The P&F Team x

 

Updated In-Studio Policies

* We require all clients to wear a mask or face covering during your appointment unless you are unable to wear one due to a medical condition.

* Park & Fifth is following Health Canada recommendations to keep all our locations sanitized. We ask our clients to social distance by giving at least 2 metres of space between each person

* Staff will be wearing masks at all times  

* If you are sick or experiencing flu-like symptoms, please cancel your appointment or do not join your group.  
 
* Hand sanitizer will be available to you at all times.