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Holiday Orders: Place your order by December 12th for delivery before December 25th

FAQ

Shipping

Fees

We offer $10 flat rate shipping fee for all North American orders.

We offer $10 returns for all North American orders.

Both the $10 return and original shipping fee are deducted from the refund

If you have any questions or concerns regarding this please feel free to reach out to our customer care team: customercare@parkandfifthco.com

Do you offer free shipping/returns?

While we would love to be able to offer free shipping/returns, this is not something we are able to offer at this time. With the rising cost of shipping, we are doing our very best to offer you the most cost effective and efficient shipping options available. We appreciate your understanding.

What couriers do you use?

We use a third party logistics partner called Wizmo. Wizmo processes our orders and passes them off to Canada Post, FlashBox, or Purolator for all domestic deliveries.

Wizmo passes international packages off to USPS for delivery.

Will I have to pay duties/taxes for my order?

International - Customers outside of Canada (including the US) may face additional duties and taxes, which are the responsibility of the customer.

United States - Customers may face additional duties and taxes if orders exceed $800 USD. This is the responsibility of the customer; however, our goods are manufactured within Canada so there should be no additional fees within this threshold. Please see your local customs office for more information.

Customers within Canada will not be charged additional duties and taxes.

I don’t live in Canada or the United States, can I still order from Park & Fifth?

Absolutely! Park & Fifth is happy to offer shipping around the globe. Once an order is placed, all in-stock orders will be processed and shipped within 3 business days. Standard international shipping timelines vary depending on your country.

As duties and taxes vary by country, we are unable to offer a price estimate. You will be responsible for all duties, taxes, and customs charges that come with your online order.

If I place my order today, how long will it take to reach me?

All in-stock orders will be processed and shipped within 3 business days of the order being placed.

Standard shipping timelines are 2-10 business days. We have express shipping options available for both DHL (US) and Purolator (CAN) if needed!

Certain styles and sizes are only available for pre-order on our website and in-studio. Pre-orders allow you to secure your desired item ahead of time and will ship within the window stated on each product page (not the standard 3 business days).

Please note, any orders containing an in-stock item and a pre-order item will be shipped together when the pre-order item is available.

I need to change/cancel my order - am I able to do this?

Unfortunately, if your order has already been processed, we are unable to make changes or cancel your order.

If you are unhappy with your purchase, regular priced in-stock items are eligible for a full refund within 14 days of the shipping date, and up to 21 days for store credit. Sale items are eligible for store credit only, within 14 days of the shipping date. If you can return your purchase in person within our return policy window, we will happily exchange the item for you.

Please note, P&F cannot redirect packages that have been processed and shipped. Please ensure the information you have entered in your order is correct, this includes your shipping address. We are not responsible for packages that have been redirected or lost due to the customer input of incorrect information.

If you have any questions or concerns regarding this please feel free to reach out to our customer care team: customercare@parkandfifthco.com

I accidentally typed in my address incorrectly - what happens now?

P&F cannot redirect packages that have been processed and shipped. Any packages that are returned to sender due to address errors made by a customer will be refunded with all fees related to the return deducted from the total if the item(s) is eligible for return. Otherwise, the customer is responsible for an additional shipping fee to have the package re-shipped to the correct address.

 

What do I do if my tracking says my order has been delivered and I have not received my package?

We are sorry to hear that your package has not been delivered yet! Sometimes, couriers can mark items delivered prematurely, and they will likely show up by the end of the day.

If the package is lost or was misplaced by the courier, we will begin a claims process with the courier responsible for the delivery. Please note, claims can take up to 14 business days to resolve.

Please reach out to customercare@parkandfifthco.com to initiate this process.

I will not be home at the time of delivery, is this a problem?

If you are unable to collect a package that has been shipped to you, please make arrangements to have the item picked up by a friend or family member, once the item is delivered to the correct address the package is your responsibility.

If you have any questions or concerns regarding this please feel free to reach out to our customer care team: customercare@parkandfifthco.com.

Returns

Are returns free?

We offer $10 returns for all North American orders - this fee, as well as the original shipping fee is deducted from the refund.

While we would love to be able to offer free shipping/returns, it is not something that we are able we are able to offer at this time. With the rising cost of shipping, we are doing our very best to offer you the most cost effective and efficient options available. We appreciate your understanding.

Initiate a Return

Canadian & US Customers - Please follow the link below to start your return

International Customers - returns outside of North America are the daily DHL rate, please inquire with our customer care team for pricing: customercare@parkandfifthco.com  

Customers outside of Canada may face additional duties and taxes, which are the responsibility of the customer and are non-refundable. Please visit your local customs office for more information.

I would like to exchange my order, how can I do this?

Unfortunately, we are not able to process direct exchanges on online orders, so feel free to reorder the desired size or style and return the original package back for a refund or credit within our return window.

Can I return studio purchases by mail? 

Unfortunately, no. If your purchase was made in one of our studio locations, it cannot be mailed back for a return. We use different systems, and cannot process returns/refunds in our distribution center for studio purchases.

In-studio purchases can be returned or exchanged at one of our studio locations only. Studio purchases cannot be returned online, no exceptions. These returns will be returned to sender upon arrival at the expense of the customer.

Made to Order Items

At P&F we strive to offer as many inclusive sizes and styles as possible. We offer a range of Made-to-Order items to ensure everyone can wear our dresses. The lead time for all Made-to-Order items is 90-120 days. You can find the lead time for each item on the product page.

We are happy to offer rushes on orders, currently offer the following rush fees:

* 8 week rush fee for $55 per dress

* 6 week rush fee for $70 per dress

* 4 week rush fee for $80 per dress

All rush fees include 1-3 day priority shipping and require a 2 week buffer between the date of completion and the date the dress is required by the customer.

Made to order items purchased online are eligible for return for store credit or exchange. Made to order items purchased in-studio are final sale.

If you would like to place a rush on your Made-to-Order dress, please contact customercare@parkandfifthco.com

Love the product but fit doesn't seem quite right? Let’s jump on a phone call or a Virtual Fitting. Sometimes the simplest adjustment will make all the difference!

Pre-Orders

Certain styles and sizes are available for pre-order on our website and in-studio. Pre-orders allow you to secure your desired item ahead of time and will ship within the window stated on each product page (not the standard 3 business days).

Please note, any orders containing an in-stock item and a pre-order item will be shipped together when the pre-order item is available.

Un-Bridesmaid Collection

How early in advance should I order my bridesmaid dress?

Most of our Un-Bridesmaid Collection™ is off the rack and available now to order with no lead time! We do have items in certain colours and sizes that are currently being restocked and are only available via pre-order, which means that the item has not been made yet and is still in production! There is always a note on our website that offers the date range you can expect the pre-order items to be ready by, and the latest date they will be shipped out.

Many of the Un-Bridesmaid Collection™ styles will carry over from season to season, sometimes with minor tweaks and new colours but they are not a guarantee. If you and your group are set on a particular style and colour that is available now in the sizes you need, we encourage you to order your bridesmaid dresses as soon as possible to avoid potential sellouts!

The dress I need is out-of-stock, how often do you restock your dresses?

At Park & Fifth we try to keep things as fresh and relevant as possible.

Many of the Un-Bridesmaid Collection™ styles will carry over from season to season, sometimes with minor tweaks and new colours but they are not a guarantee. We encourage you to order your bridesmaid dresses as soon as possible to avoid potential sellouts.

Social Occasion styles tend to be more limited as we custom design our fabrics and order specifically to lower our overall quantities, this helps us eliminate end of roll waste. To continue this strategy, we also source many of our fabrics ethically in LA resulting in limited edition prints that sellout quickly and may not make it into the next season.

Please sign up for "back in stock" notifications when available, to be the first to know when/if your dress is back in stock.

If you are curious about any particular style please reach out to our customer care team and we will happily guide you through the collection! customercare@parkandfifthco.com

Do you offer custom dresses/orders?

Unfortunately, we do not offer custom dresses/orders - just what is available on our website! We do have new styles frequently available, so feel free to inquire if you are in need of anything specific and we will do our best to help you!

White Collection

About our White Collection

Park & Fifth is proud to offer beautiful bridal dresses at a fair price. Our bridal dresses are made locally in Vancouver, BC and are available off-the-rack! Our collection is not customizable, the items will come exactly as you see them on our website.

Is the White Collection available in studio for try-on?

Yes! Each studio will have samples of the available styles for you to try on during your bridal appointment. For more specific questions on styles and sample sizes available, please contact your local studio.

What is the size range of your bridal dresses?

The majority of our collection is available in XS - 3X/4X. Please find a size chart on each product page, which we recommend referencing before placing your order.

If you are unsure how to measure yourself, you can refer to our online guide or book a Virtual Fitting with one of our team members - all you need is a flexible measuring tape!

You’re always welcome to send our customer care team an email for further assistance - customercare@parkandfifthco.com

How long will my bridal dress take to arrive once I place my order?

All of our bridal dresses are off the rack! Please refer to the pre-order timeline on the product page for each individual dress. Bridal dresses that are currently in stock will ship within 3 business days.  

Are customizations available?

Our collection is not customizable, the dresses will come exactly as you see them on our website. We are excited to offer Bridal Accessories to add a little something special to your bridal look.

Will bridal dresses be restocked once they sell out?

We make our Bridal Dresses in small batches and we can’t guarantee that our Bridal Dresses will be restocked immediately after selling out. We encourage you to purchase the dress you love right away to avoid any sell outs!

You’re always welcome to pop on our “notify me when available” list in case of any returns and to be the first to know if a new pre-order date becomes available!

Do you offer in-house alterations?

We do not; however, our studios and customer care team are happy to recommend tailors in Toronto, Calgary and Vancouver for you!

Can I purchase extra fabric for my bridal dress?

We do not sell our fabric as we only purchase enough to make our dresses!

Do you still offer a Bridal Sample Program?

With our Bridal Collection being off-the-rack, there is no need to send out samples! You can simply order the style(s) that you love directly off of our website, and do a try on in the comfort of your own home.

If you do choose to order from our Bridal Collection, be sure to handle these dresses with care. Be extra mindful of makeup, body products, and debris including pet hair, dirt, and other foreign fibers when trying on. In-stock bridal dresses must be returned in perfect condition to be eligible for a refund.

We would still love to connect with you and offer support during your try on if you have any specific questions for us. Feel free to book a virtual fitting appointment, as we would be happy to answer any questions you may have on the spot.

We look forward to connecting with you!

 

P&F Imperfect

P&F Imperfect was born out of our brand values in transparency and minimal textile waste.

Each new season is not without its hiccups and learnings, and quality issues are an inevitable part of clothing production. We strive to lead with integrity and sustainability through these opportunities.

Each item in our Imperfect Collection is made with our high-quality standards, however due to minor defects in fabric or marks in the manufacturing process we have chosen not to sell these as a part of our regular collection. We hope you can see past these discrepancies and let these dresses shine.

Please note, that these items are eligible for a credit or exchange only. Be sure to read the product description to be clear about the imperfection before purchasing. You can always reach out to our customer care team for more details: customercare@parkandfifthco.com.

Sizing

Each product has a body measurement size chart which we recommend referencing before ordering. Please note, that these measurements are simply a guide and reflect your measurements, not the measurements of the dress.

Sizing for dresses can often be tricky, as street sizing does not always apply to formal wear. In many cases, our clients size both up and down in order to achieve the best fit possible. We offer specific features and fit notes on each product page when applicable.

If you are unsure how to measure yourself you can book a Virtual Fitting with one of our team members - all you need is a flexible measuring tape! This way, we can walk you through taking your measurements to recommend the best style/fit for your body type. Please note, recommended sizing does not take into account personal fit preference.

You can also send our customer care team an email for further help customercare@parkandfifthco.com.

Product Guarantee

Park & Fifth was founded on principles of quality and the longevity of our products and materials. Please let us know if you have any concerns or issues regarding your P&F item.

We have created the P&F Imperfect Collection to ensure that our environmental initiatives are consistent with our values and product quality. While we would love to offer this guarantee on all of our items, we offer the right to discretion when it involves our Imperfect Colletion as well as our Pre-Loved Collection.

Contact customercare@parkandfifthco.com in order for us to help you resolve the issue.

Please note, our team can accept items back under this guarantee at their own discretion and items that have been overused may not be accepted.

P&F Preloved Pilot Program

The Park & Fifth Preloved™ pilot program is an initiative being tested out of our Vancouver Studio. As a minimal waste company, we pride ourselves on ensuring all our dresses see the light of day for more than one event.

At this time the program is only available in-person at our Vancouver Studio.

To participate in the program, simply bring in your used Park & Fifth Bridesmaid, Social Occasion, or Elopement Dress, and receive up to a $40 discount code depending on the style and condition of the item. This discount code is redeemable on purchases from our Un-Bridesmaid Collection™, Social Occasion Collection, or White Collection

If the dress is damaged or not in saleable condition, we will still accept the dress for a $10 discount code and recycle it on your behalf!

Park & Fifth Preloved™ dresses will be for sale in-person only at our Vancouver Studio.

Receive an additional $5 off of any Park & Fifth Preloved dress when you use your Park & Fifth Preloved discount code.

Thank you again for helping us maintain a world in which we, as consumers, consider preloved items as well as purchasing items that are high quality and can last for many years to come.

Sezzle

Sezzle enables users to split their entire order into 4 interest-free payments over 6 weeks. No fees if they pay on time with zero impact to their credit

Learn more about how Sezzle works HERE