FAQ

DOES PARK & FIFTH TAKE CUSTOM ORDERS?

We strive to be able to offer most pieces from our collection in the size and colour that suits you most. When your coveted dress or separate is not currently in stock, we can work with our local manufacturing team for a made-to-order process, allowing colour and length customizations to be fulfilled. We ask for 3 months to have your custom order ready, but on occasion, rush orders can be accommodated. For further questions, please email: shop@parkandfifthco.com.

CAN I RETURN MY ORDER IF IT'S NOT QUITE RIGHT?

For online, in-stock orders, we accept items in new condition with original tags attached for a full refund. There’s no restocking fee but shipping is the responsibility of the client. You have 14 calendar days from the day you receive your shipment to start shipment on your items for return.

If sale items are purchased and ordered using "free shipping and final sale" and a return is desired, we can arrange store credit through our customer service representative.

If ordering our Made-to-order items, we accept returns for store credit only through a customer service representative.

If you receive a product that is faulty of defective, a full refund will be made if returned within our window of 14 days from order receipt. Park & Fifth will replace with a new item if desired. In this case please contact shop@parkandfifthco.com for immediate handling of the issue.

HOW DO I CHOOSE MY SIZE?

Please be careful to read our size chart before ordering.  The waist measurement is especially important, as most of our pieces are fitted at the waist area. If you're in between sizes, we strongly suggest that you take the upper size as it will likely sit perfectly on the body and not too tight.

I WANT TO ORDER MY BRIDESMAID DRESS FROM YOUR MADE TO ORDER SECTION, WHAT ARE MY NEXT STEPS?

We're happy to send colour swatches out to you to ensure that the shade we offer fits your palette. We have also introduced a virtual measuring appointment option to recommend sizes (and styles for your body type) and ensure that your custom order is right for you!  You will need a measuring tape, fitted clothing, and the Facetime or Skype application for the virtual fitting.

 

I DON'T LIVE IN VANCOUVER, WHERE ELSE CAN I FIND PARK & FIFTH?

Toronto - Sash & Bustle Bridal Boutique
Edmonton - Delica Bridal Boutique
(COMING SOON):
Ottawa - The Handmade Bride
Montreal - Ma Cherie Bleue