Regular purchases made on our website can be returned by mail or at one of our studio locations. Exchanges in regular purchases are only offered in-studio as we cannot process exchanges online. All returns will be processed within 10 business days of the items being received and once the return is approved you will be notified by email of the refund details. Bridal Dresses and Bridal Accessories must be returned by mail. All veils are final sale. All Archive Sale items are final sale.
Regular Priced Items
Returns
You can receive a refund to your original payment method if returned within 14 calendar days of the delivery date or store credit via e-gift card if returned within 21 days of the delivery date. After 21 days, we will no longer accept returns of any kind.
Exchanges
Online purchases can be exchanged in-studio within 21 days. We cannot process exchanges online.
Sale/Promotional Items
Returns
You can receive store credit via an e-gift card if returned within 14 calendar days from the delivery date. After 14 days, we will no longer accept returns of any kind.
Exchanges
Online purchases can be exchanged in-studio within 14 days. We cannot process exchanges online.
Archive Sale Items
Returns
All Archive Sale items are final sale, no exceptions.
Veils
Returns
All veils are final sale, no exceptions.